1 hour ticket response
Fast assistance is our most important duty and that is the reason why we have a team of seasoned customer support engineers who will be happy to provide a swift reply to any question that you could possibly have. Simply send your customer support ticket from your Web Hosting Control Panel and we will respond back to you within 60 minutes in the worst case scenario. Actually, we strive hard and aim for a 20–minute support ticket response time.
A First–Class Client Support Service
Each member of our help desk team has lots of years of experience in the Linux shared hosting market and the vast majority of them have worked for us for at least 5 years. They are all ready to answer all your queries in the most professional way possible.
An Easy–to–Browse Help Center
Integrated into the Web Hosting Control Panel is an intuitive Help Center, which features various information sources. You can browse through a routinely updated knowledge base featuring web hosting account administration articles and web site administration articles, check out our how–to video tutorials or take a gaze at the F.A.Q. database.