Client Support Channels
A 60–Minute Support Ticket Response Time Guarantee
All your assistance requests will be attended to in maximum 60 minutes after the trouble ticket or e–mail was submitted. If your issue needs additional assistance from a server admin, we’ll forward the ticket or the email to the person in charge, in a timely manner and we will leave a note to let you know that more time will be required for reaching the best solution. If you make use of our Managed Services package, any of the services included there will be executed whenever you decide.
A Premium–Quality Support Service
Should you require assistance using our Web Hosting Control Panel or with any of the apps that we have preinstalled on the dedicated hosting server on your behalf, do reach our tech support team at any moment through the ticketing system. Additionally, should you require help managing your dedicated hosting server, you can make use of our Managed Services package, that includes Operating System updates every week, installation and problem troubleshooting services, server monitoring and restarting procedures, backup hard disk space, etcetera.
A User–Friendly Help Section
Our Web Hosting Control Panel has been installed by default for each dedicated web hosting plan. Among its characteristics is a very time and effort–saving integrated knowledgebase that will guide you step by step on all the actions that you can perform. Most of the help articles have video versions which demonstrate all the operations that you can carry out in a highly illustrative way. You will find the help articles and the video tutorials in the upper right corner of each Web Hosting Control Panel section.