Being able to communicate with your shared hosting supplier when you have any sort of questions or encounter any problems is really important and how fast they will respond and take action is usually crucial, especially if your site is business-oriented, as more downtime could mean losing potential customers. The support solutions are a quick way to distinguish actual suppliers from resellers. The latter in most cases reply only to e-mail messages or support tickets and you may need to wait for a whole day or longer in order to get a reply. If the issue requires a few responses, you'll end up losing days so as to get a basic problem resolved. Using a genuine and trustworthy website hosting supplier, you should be in a position to contact the support anytime and receive a quick reply whatever the problem or your question is - pre-sales, customer or technical one.
24/7 Customer Support in Shared Hosting
We offer 24/7 customer, billing and tech support for our Linux shared hosting
. Even if you aren't our client yet and you have some questions, we can assist you right away and give you the needed info, in order to give you a choice to make the very best decision when you buy a new web hosting account. We're available any time, including weekends and holidays, and we supply several options for communication to get in touch with us - live chat, phone, e-mail messages and support tickets. For your convenience, we have multiple phone numbers all over the world, therefore you are able to call the one that is closer to you. The max response time for your e-mail messages and the tickets is one hour. The typical response time is around 15-20 min, so you can forget about waiting for days and nights to receive support for any kind of task or issue, regardless of its complexity.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server
that you choose, you're able to benefit from our 24/7 support services even on official holidays. All of your web sites will be available at all times and so will we. With a number of connection options, you'll be able to choose the optimal approach to get in touch with us and find out about our services if you don't have an account yet, or get support if you're already among our customers. You will be able to give us a call, start a chat with a live agent, send an email message or open a support ticket from the Help section of your Hepsia website hosting Control Panel. The previous two options have a one-hour response time guarantee, even though it rarely takes over 20 min to get assistance regardless of the complexity of the trouble. With our customer and technical support services, we'll be there for you every time you need us, not several days after that.
24/7 Customer Support in VPS Servers
In case you've got a Virtual Private Server through our company, you can contact us 24/7 for any kind of server-related issue or forvarious problems or questions associated with the pre-installed software the server comes with. If you have not ordered your VPS server
package yet, you'll be able to learn more information about our services by giving us a phone call or through our live chat service. For more tech issues, you are able to send an email message or open a support ticket through your billing Control Panel and you will get assistance within no more than an hour regardless of the time of the day, even on weekends and holidays. The actual reply time generally doesn't exceed 30 minutes. If you need assistance for third-party software, you're able to use the Managed Services upgrade that you can include to each VPS plan and our administrators can help you with any set up or troubleshooting problem you could have experienced.
24/7 Customer Support in Dedicated Servers
With a one-hour max reply time warranty, you will get timely support when you buy a dedicated server
from our company. Our customer and technical support crews are accessible 24/7/365, therefore when you open a support ticket from your billing account or you send an email message regarding any issue with the server or the pre-installed software on it whatever the time of the day, you'll have a reply within the hour, even during holidays. Our ticketing system is the better option when the matter in question requires longer time to be resolved or when it has to be sent to our administrators, because it is far more convenient to track the communication sent on both sides. For general, billing and sales issues/inquiries, you can give us a call or talk to a live agent employing our chat service. If you add the Managed Services upgrade to your server plan, our administrators can also assist you with third-party software set up and troubleshooting and just like the standard support, this service is available 24/7 too.