Discover what hosting providers mean when they say "phone support".
Though this isn't the keyfactor to help you distinguish a trustworthy shared hosting supplier from a bad one or a reseller from an actual supplier, having the option to call and speak with a live person is a sign that you are not dealing with a one-person company and that you'll be able to reach someone if you're in need of help. The telephone support for web hosting services may vary from common to experienced, thus the issues that can be resolved through a phone call differ depending on the particular service provider. Generally, these issues are more basic and feature billing or first level technical issues as more difficult issues usually need a support ticket where both you and the administrators can track the proceedings with a particular situation. Still, being able to phone call your provider can save you a lot of time and efforts for the multitude of small issues which may eventually show up when you manage your web hosting account.
Phone Support in Shared Hosting
In case you choose to use one of our Linux shared hosting
, you can speak with our support team over the phone for 14 hrs a day. We will help you choose the perfect package for your websites because we think that it's better to discuss this kind of matters with a live person. In case you already own an account, we can help you with all of your sales/billing questions and general matters, even with some tech matters that do not need a lot of time or escalation to a system administrator since it will be more appropriate to open a ticket for time-consuming problems in order to have all the correspondence in a single place. We now have phone numbers in the United States, the UK and Australia, so you are able to call the one you prefer and speak with one of our representatives.
Phone Support in Semi-dedicated Servers
We offer live telephone support 14 hrs per day as part of the support services for each semi-dedicated server
plan that we supply. Due to the fact that some issues are more complex and time-consuming, you will need to open a support ticket in case you come across such an issue, still for any general, billing or small-scale technical issues you can always call us and we'll assist you without delay so as to save you the time you will need to spend on creating a ticket. Even if you don't have an account yet, you'll be able to find out whether you can host your internet sites on our advanced cloud platform or you are able to get any other general info about our semi-dedicated solutions. We have local numbers in the United States, the United Kingdom and Australia plus an international number, so you are able to call the one that is closer to where you live.