Should you ever experience a problem with your site and be unable to cope with it on your own, ask the web hosting company’s help desk staff to assist you to get the site back online. A fast resolution would be the perfect scenario, but lots of hosting companies answer within 24 hours and even more, all the more so if you are working with a hosting reseller. Even if the problem can be fixed with ease, your site may not function correctly or may not be accessible at all for a lengthy period of time, so you may lose prospective customers because it’s very unlikely that anybody would be willing to come back to a site that is inoperational. That being said, you need to make sure not only that you can get in touch with your hosting provider, but also that they can respond and help you in a well-timed manner. If an application update doesn’t proceed smoothly or you delete something incidentally, for example, the site must be restored quickly so as to avoid long downtime.
One-Hour Response Guarantee in Shared Hosting
Our guaranteed max reaction time for any technical support ticket that you submit or any e-mail that you write is just 1 hour, even if you contact us on weekends and legal holidays. Regardless of the nature of your inquiry or issue, we will lend a helping hand straight away and will give you the necessary info to resolve any problem with your sites. The actual reply time commonly does not exceed fifteen to twenty minutes, which goes to say that you can forget about waiting around for hours and hours to get an issue resolved or what’s even worse than that – waiting around a whole day only to obtain a reply that more info is required while nothing’s solved. We will give you assistance without any delay simply because we are aware of precisely how costly time can be in the dynamic Internet sphere. The 1-hour reply guarantee is valid for any billing or technical inquiry that you may have with regards to our Linux shared hosting
One-Hour Response Guarantee in Semi-dedicated Servers
Our technical support engineers will be at your disposal at all times and they will reply to any ticket that you open via your hosting Control Panel within less than 60 minutes. The ticket response time is guaranteed no matter if you’ve got a general enquiry in regard to your semi-dedicated server
or you stumble upon some predicament and for most issues you won’t have to wait even that long. Regardless of what the essence of the issue is or what time of day or night it is, we’ll be there to help you out, as we’re available night and day to handle any general, technical or billing issue. If you contact us about anything that is within our capabilities, we will resolve it before we respond to you, so you will not have to wait around for hours or days while the problem perseveres. If there is something that you need to do on your end, we will give you the needed info – what workable solutions to try, what actions to take, etc.