If your hosting supplier offers live chat support, you'll be able to speak to an agent live and find out useful info or get an issue resolved promptly. The key advantage of using chat compared to calling to talk with a live person is that you need just a computer with world wide web access, so you won't pay any fees when you are in a different country or state. In addition, it will be much simpler to copy and paste info for instance domain names, usernames or error messages in other words details that are sometimes hard to give to the other party on the telephone. The real-time chat is also a quicker approach to contact the web hosting service provider's support team in comparison to using a ticketing system. What's more, if some situation needs more time to be dealt with, you're able to do something different while you wait for support on the live chat, so you will not waste time - something that is not possible in case you're on the telephone.