There are several ways in which you can get in touch with the web hosting company whose services you are using, but the one that you’ll always find irrespective of which company you select is a trouble ticket system. It is the easiest correspondence channel for a number of reasons. If no help desk support staff member is available at the moment and they’re all busy, a phone call may not be answered, but a ticket will invariably hit home. Moreover, you can copy and paste extensive pieces of information without needing to worry about printing errors, and in case a certain problem needs more time to be sorted out or a number of responses need to be exchanged, all the information will be in the exact same place, so either party can always see the steps taken by the other one. The downside of using tickets to touch base with your web hosting provider is that they are usually separate from the web hosting platform, which implies that if you need to provide info or to follow instructions, you’ll have to use at least 2 different systems and this number could rise in case you wish to administer a number of domain names. Besides, lots of hosting companies respond to tickets after a few hours, or even once in every 24 hours, and for you as a client, this simply means wasted time while waiting around for a reply.