There are several ways in which you can get in touch with the web hosting company whose services you are using, but the one that you’ll always find irrespective of which company you select is a trouble ticket system. It is the easiest correspondence channel for a number of reasons. If no help desk support staff member is available at the moment and they’re all busy, a phone call may not be answered, but a ticket will invariably hit home. Moreover, you can copy and paste extensive pieces of information without needing to worry about printing errors, and in case a certain problem needs more time to be sorted out or a number of responses need to be exchanged, all the information will be in the exact same place, so either party can always see the steps taken by the other one. The downside of using tickets to touch base with your web hosting provider is that they are usually separate from the web hosting platform, which implies that if you need to provide info or to follow instructions, you’ll have to use at least 2 different systems and this number could rise in case you wish to administer a number of domain names. Besides, lots of hosting companies respond to tickets after a few hours, or even once in every 24 hours, and for you as a client, this simply means wasted time while waiting around for a reply.
Integrated Ticketing System in Shared Hosting
In stark contrast with what you may find with many other web hosting companies, the ticketing system that we’re using with our Linux shared hosting is an essential part of the Hepsia hosting Control Panel, which comes with all accounts. You won’t have to remember several login names and passwords, since you’ll be able to manage your tickets and the web hosting account itself from one single location. So, in case you have an enquiry or experience an obstacle, you can touch base with our help desk staff representatives immediately. Our ticketing system features a smart search mechanism. This implies that even if you have posted loads of tickets over the years, you will be able to track down the one that you want without hassle. Besides, you can check knowledge base hints on fixing commonly confronted obstacles.
Integrated Ticketing System in Semi-dedicated Servers
The support ticket system that we’re using is incorporated into the Hepsia hosting Control Panel, which we’ve created for our semi-dedicated servers, which implies that you will not require an additional support platform to get in touch with our customer support team – you can do that on the spot if you confront a complication. Posting a new ticket requires several clicks and finding an older one is just as simple. Using our intelligent search option, you can swiftly track down any ticket that you’ve already opened. You can post a ticket at any given moment whatsoever as our client service team representatives are working 24/7 and reply in no more than an hour, even though it rarely takes that much to receive an answer. With the Hepsia Control Panel, you’ll have everything in one single place and you can forget about having to go through two or more platforms to solve a simple issue.