A lot of people who begin using their very first hosting account, or switch companies, normally have questions concerning how specific tasks are completed or bump into predicaments when setting up various things, including e-mails, site settings, and so on. This is the reason why, lots of web hosting providers have prepared documentation with the most standard questions and issues so as to help their clients receive info swiftly and seamlessly. Consequently, the technical support staff can focus on real problems that given clients may be facing, as the solution for the minor things will be available on the web and clients can deal with them without getting in touch with the customer service staff. Having comprehensive documentation is essential, especially for new clients without any previous experience whatsoever, since the hosting service entails a large amount of features and many people can get bewildered about what action to take. A good information repository can both help you accomplish the procedures that you want and find out how the web hosting service functions in general.
Extensive Online Documentation in Shared Hosting
All Linux shared hosting that we offer come with a detailed knowledge base where you can find all you may ever need to know about your hosting account. Regardless of whether you’re planning to create a new MySQL database, to redirect a domain name by means of an .htaccess file or to set up an e-mail address on your personal computer or cellular phone, you can just read our step-by-step help articles and all the info that you need will be there. When you open a given section of the Hepsia Control Panel, you will see articles that are related to the functions that can be accessed through it. In case you wish to check the complete article archive and get acquainted with all the functions that Hepsia offers, or only to read general information about the hosting service, you can explore the whole knowledge base, which can be accessed via the Help menu in your Control Panel. We’ve done our best to encompass any issue that you could chance upon, but if you do not find what you want, you can always get in touch with us, as our customer service technicians are on duty 24/7/365.
Extensive Online Documentation in Semi-dedicated Servers
Our company’s semi-dedicated servers feature an extensive online article repository where you can find any information that you may need about our hosting services or about the Hepsia Control Panel that we are using. We have compiled it on the basis of the feedback that we’ve acquired from our clients through the years and, as a consequence, our articles encompass particular problems that you might bump into and present the very best way to correct them, for example getting an HTTP 500 error message or not being able to send e-mail messages from your computer although you have the correct settings. The articles are available in each Control Panel section and you can access them at any given moment. They can help you increase your knowledge not only about our services, but also about the web hosting service in general, as they feature how-to instructions and general information such as what cron jobs or file access permissions are.